This Shopping Policy governs all purchases made through Prime Event Convention’s online store. By placing an order, you agree to the terms below.

1. Product Information

• • Colours may appear slightly different due to lighting or device screens.

  • Product specifications may be updated without prior notice.

2. Pricing & Payment

• • All prices are listed in Singapore Dollars (SGD).

  • Prices may change at any time without prior notice.

  • Full payment must be made before order processing.

  • Fraudulent or suspicious orders will be cancelled.

3. Order Processing

• • Orders are processed within 1–3 business days.

  • You will receive confirmation notifications via email.

  • We reserve the right to cancel any order due to stock issues or irregularities.

4. Shipping & Delivery

• • Local delivery within Singapore typically takes 2–5 business days.

  • International delivery may take 7–14 business days or longer, depending on customs.

  • Delivery delays caused by couriers, customs, or weather conditions are beyond our control.

  • Customers are responsible for providing accurate shipping details.

5. Lost / Damaged Parcels

• • If your parcel is lost or arrives damaged, contact us within 7 days.

  • Provide proof such as photos or courier documentation.

  • We will assist in filing a claim with the courier and arrange a solution where applicable.